... Structuring your communications 设定文书的结构 Language and tone 语言和语气 E-mail 电子邮件 ...
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When you are confident in your ideas, your language and tone should reflect it.
当你对于自己的想法有自信的时候,你的话和语调应该将它反映出来。
Question — how much of what you "say" is actually interpreted through body language and tone of voice?
提问——与人交流时,有多少信息是通过身体语言和语调表达出来的呢?。
Use polite language and a friendly tone of voice.
使用礼貌的语言和友好的语气。
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