After a few more incidents of underhanded behavior and performance issues, Lafair had to fire the problem employee.

之后，这名员工又做了些不够光明磊落的事，另外也是由于绩效问题，拉斐尔最终不得不把这名问题员工辞退。

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Lafair confronted the employee about her passive aggressive behavior and received a wide-eyed response: she just felt sorry for the dog.

针对她的消极对抗行为，拉斐尔与她当面对质，但得到的回答却让她瞠目结舌：她说她只不过是同情这只狗。

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Dr. LaFair advises telling the truth about problems and frustrations, but in a measured, calm way.

WSJ: Dealing With a Boss Who Yells

Sylvia Lafair, president of leadership coaching firm Creative Energy Options, in White Haven, Pa.

WSJ: How Bosses Can Stop Yelling

Finally, reward yourself for harnessing your anger with an enjoyable break or treat, says Dr. Lafair, author of "Don't Bring It to Work, " a book on how family patterns can shape people's work conduct.

WSJ: How Bosses Can Stop Yelling