First of all, construction of customer knowledge management model.

首先，客户知识管理模型的构建。

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RESULTS: The knowledge management model in our pharmaceutical department has been shaped fundamentally.

结果：我院药学部知识管理已基本成型。

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Furthermore, the author proposed a "small house" knowledge management model based on the situation of this research department.

此外，结合某研究所情况提出了知识管理“小屋”模型。

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