From supply chain's perspective, it is crucial to manage customer knowledge efficiently in order to improve the cost and supply chain efficiencies.

从供应链的角度有效地管理客户知识对提高企业成本有效性和供应链效率至关重要。

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Learning from customer, acquiring more valuable knowledge - "Tacit customer knowledge" from customer has become the new tendency of CRM.

向顾客学习，从客户那里得到更有价值的知识——隐性客户知识，成为企业客户关系管理的新趋势。

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Due to the knowledge redundancy, the normally adopted traditional clustering method for customer classification suffers from low clustering quality.

由于知识冗余的存在，采用传统的聚类方法进行客户细分存在细分质量低的问题。

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This is not only to preserve knowledge and history about the customer, but also ways to drive new value from the same customers or those in related companies or fields.

FORBES: Building Social Collaboration Into CRM With Customers And Within The Organization

As we left it, CRM eventually went from enabling a team of people across a company to document, interact and share their knowledge about each customer, to essentially favor data collection about customers to find common cross-customer issues and forecast planning.

FORBES: Bringing back the 'R' in Customer Relationship Management