The primary objective of UXD is to identify what will make the application most useful for the intended customer base and including that knowledge as part of the design.

UXD的主要目的是，确定哪些特性会让应用程序对于目标客户最有价值，并在设计中融入这些知识。

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What level of your customer? S business knowledge support is needed for the project?

项目需要什么层次的客户业务知识支持？

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Each one relates to one of the basic areas of knowledge required for project success: product, staff, customer, and schedule.

每个人都关联到了项目成功所要求的基本知识领域中的一个：产品，员工，客户，和计划。

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And you can see why: strategic direction is essential for sales effectiveness, and sales knowledge of actual customer behavior is essential for ongoing strategic relevance.

FORBES: How to Break Through a Growth Stall

Oracle has many overlapping and competing assets for CRM and customer service as well as for point solutions (ex email, chat, knowledge management).

FORBES: Connect

In the early 1990s they had devised a way for businesses and other organizations to measure nonfinancial performance--customer perception, for example, or a company's ability to foster knowledge within its work force--and measure talent it wanted to keep or promote.

FORBES: Magazine Article