FedEx's 2004 purchase of Kinko's, the office services firm, drew criticism, and its revenues are flat.
FORBES: Magazine Article
Another minus for FedEx is the money it is pouring into its ailing copy chain, Kinko's.
On the Web services front, Gates announced a deal with privately held Kinko's.
FORBES: Amid Gloom, Gates Envisions Another Boom
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