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Kano model: how to understand and analyze customers' requirement?
KANO模型：如何理解与分析顾客需求？
However, KANO model still has some limitations in practice and it needs to be revised in the quality evaluation aspect.
但KANO模型在实际应用中还存在着不少的局限性，需要对其质量评价方法进行进一步的补充和修正。
According to Kano model, digital libraries can ensure must-be quality, improve expectant quality and create attractive quality for the development of loyal users.
数字图书馆可根据卡诺模型采取确保当然质量、提升期望质量、打造迷人质量三位一体的培育模式培养忠诚用户。
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