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Over three days, the Nokia employees sat on folding chairs and jotted notes on an array of paper easels.
WSJ: Nokia's Bad Call on Smartphones
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People vented--largely about the IRS phone system's automated help line, sometimes about the constitutionality of collecting taxes--and IRS agents listened, nodded sympathetically and jotted notes.
CNN: We Work For You!
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In his tent, Butterfield jotted musical notes on the back of an envelope.
WSJ: Tapping into "Taps"