3．顾客满意度与企业竞争力之间的关系研究：安德森（Anderson） 、伊特纳（Ittner） 和拉卡克尔（Larcker）已经对 SCSB（瑞典顾客满意度调查工具）/ACSI（美国顾客满意度 指数）中所涉及的企业进行了调查研究，提供...
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Christopher Ittner 克里斯托弗·伊特纳
Ittner, whose company generates between USD 5m and USD 10m in annual revenue, acknowledged that Modern Driveline has become more attractive to potential suitors and received some interest since the move.
FORBES: As Small Auto Businesses Flee California, Their Takeover Prospects Increase
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