Two industry organisations, Distributed Management Task Force and the IT Service Management Forum, are also involved.

两个行业组织分布式管理任务组和IT服务管理论坛也加入了这个理事会。

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ITIL, the best practice theory of IT service management, provided a direction in the IT department process improvement.

ITIL规范是IT服务管理的最佳实践，可以为IT部门的改进革新提供一个指导性的方案。

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The enterprise must achieve an integrated view of business and IT service management so that measurement and responsive change can be delivered.

企业必须实现业务与IT服务管理的集成视图，以便能够进行度量和交付响应变更。

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Enterprise Architecture, the subject of three recent articles, provides one way to establish this inventory, but methods from Business Process Management, from IT Service Management, and other techniques also provide a way forward.

FORBES: Eight Steps For Addressing the IT Management Crisis

It may improve or even transform customer service or remote plant management, but it does not disrupt the basic function of providing water to people, nor will it transform customer needs such as drinking, showering or washing their SUVs.

FORBES: Monitor had no place in the emerging world

That means offering consumers a domestic, Internet-based version of the electricity-management service it gives utilities.

ECONOMIST: Dyb.com