"We've recruited a significant number of new staff who have direct experience in major investigations, changed the ways we prioritise cases, introduced thorough investigative process which are subject to ongoing and systemic review and we've developed a consistent approach to communication for the families, " he said.
That was when the city authorities, in a bid to attract drivers of private cars off the road, slashed the ticket prices on the subway -- by more than half in some cases -- and introduced a flat fare of 2 Yuan (30 U.S. cents) with unlimited transfers.