She outfitted a long tent to resemble the interior of an airline and invited members of Congress to experience confinement, replete with smelly portable toilets.

NPR: Attention, Airlines: This Is Your Passenger Speaking

Currently, the emphasis on patient experience in healthcare focuses on the customization of visual environments, such as the hospital interior, but it does not personalize the process of care delivery for patients.

FORBES: Patients Need More Options for Self-Managing Their Own Healthcare

Drawing from her experience as a real-estate agent for 10 years, she served as her own general contractor and interior designer.

WSJ: The $500,000 Housecleaning