Ambient intelligence (AmI) is an interconnected system which is user-centric, intelligent and personalized and also a new type of interactive mode established between the people and the environment.

环绕智能是一个以用户为中心的、智能化和个性化的互联系统，是建立在人与环境之间的一种新型的交互方式。

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Privately held Five9 is a fast-growing player in this space and publicly traded Interactive Intelligence and inContact also have cloud-hosted solutions.

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The company will also make the intelligence available as a Web portal to other providers as its Interactive Care Reviewer.

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As our eyes have now been opened to what is possible with technologies such as Siri, though, we can imagine a more interactive but no less distracting kind of navigation experience, one that responds naturally to questions with network intelligence.

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