哈里斯（Jamje O.Harris），互动协会公司（Interaction Associates，Inc.）的资深研究员，其主要工作职责是为国有部门和私营企业的客户提供组织变革方面的相关咨询服务。
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interaction associates
交流协会
以上为机器翻译结果，长、整句建议使用 人工翻译 。
Historically, the best opportunity to cultivate great customer relationships is within an environment where personal interaction between the retailer (i.e. sales associates) and customers is at its peak: a physical store.
FORBES: Amazon #1 In Customer Service, But Will This Lead To Sustainable Loyalty?
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