Part three: Construction of the gap model of the service quality inside hotel enterprises.

第三部分，饭店企业内部服务质量差距模型的构建。

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Screams could be heard from inside the hotel as flames burst from upstairs Windows.

当火焰从楼上窗户滚滚冒出的时候，酒店里的尖叫声清晰可闻。

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One, Abdul Shakoor, said he started picking up the dead and injured from the road outside on Saturday, and by yesterday he was removing bodies found inside the hotel rooms.

一个名叫阿卜杜勒。沙库尔的救援人员说，他星期六就开始收殓尸体和救助路上的伤员，直到昨天他一直在酒店的房间内搬运找到尸体。

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Paul had never been inside it, but he used to stand near the hotel's wide glass doors.

VOA: special.2009.04.04

Hotel guests and staff caught up in the quarantine initially complained about conditions inside.

VOA: standard.2009.05.08

Once you've worked up an appetite, you can choose from 15 dining establishments inside the hotel, including the Banffshire Club , awarded the rare five-diamond rating from the American Automobile Association.

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Shoppers will find more than a dozen stores inside the hotel, including Baccarat crystal and Qiviuk , a shop that sells ultra-soft garments made from the insulating down of the Canadian Arctic musk ox.

FORBES: Banff Springs Eternal

At one point, when the room service arrived (after five hours, but this was hardly a time to complain), we realised the extent of the damage inside the hotel - the waiter apologised profusely, explaining that it had be hard to prepare the food as the gas had got into the kitchen.

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