根据不同类型的质量特性与用户满意度之间的关系,狩野教授将产品/服务的质量特性分为5类:(1)无差异质量(Indifferent quality):是质量中既不好也不坏的方面,它们不会导致用户满意或不满意。
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Much of the food we eat is of very poor or indifferent quality.
我们吃的很多食物要么很难吃,要么很一般。
Kindness is one most important quality for human being distinguish from the animal. Without kindness, the human being will selfish, indifferent, no sympathy and have no difference from animal.
善良是人类区别于动物的最重要的品质之一。没有善良,人类将会私自、冷漠、没有同情心,与动物无异。
Some of the employees are indifferent to the quality problem.
有些雇员对质量问题漠不关心。
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