One of them is emotional bonding, which increases customer loyalty.

其中之一是情感交流，即增强用户的忠诚度。

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This increases customer loyalty to a given product.

这会增加客户对该产品的忠诚度。

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The result is a brand credibility gap that drive churn and increases customer service costs.

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This increases customer convenience and encourages them to maintain their HBO subscriptions.

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It also believes supplying apps increases customer loyalty.

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