The knowledge of the Service Level Manager needs to cover all the technologies used across the solution, including the existing systems supporting the Common Customer Data Service.

服务水平管理人员的知识需要涵盖解决方案中使用的全部技术，包括支持公共客户数据服务的现有系统。

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For example, in the case of complex or composite services, the databases from which data is gathered may have two distinct views of customer, one including prospective customers, one not.

例如，对于复杂或复合服务，从中收集数据的数据库有两个不同的客户视图，一个视图包括预期客户，另一个视图不包括。

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It's easy to understand why: databases contain an organization's most valuable information, including customer records, payment card data, and financial results.

很容易理解这种现象的原因：数据库包含组织最有价值的信息，包括客户记录、支付卡数据和财务结果。

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Customer data, including cost estimates, proposals and orders, were all maintained either in a ledger or in someone's head.

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