However, even economic value has a shortcoming: calculation of the total value of the customer should include relationship benefits as well as economic value.

同时指出，即使是经济价值评估法也有缺陷，客户关系的总价值应包括经济价值和很难用经济指标衡量的关系利益。

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Business applications include Customer Relationship Management, Regulatory Compliance, Contact Centers, Help Desks, Web Self-Service and Business Intelligence.

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Other postponed IT programs include customer relationship management (25 percent), sales-force automation (22 percent), business-to-business e-commerce (18 percent) and business-to-consumer e-commerce (15 percent).

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Other items of value include its billing relationship with 132 carriers, and a developer community with ties into emerging markets, where Microsoft is relatively weak.

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