A more meaningful measureof thelaborandhumanpotential going to wasteisthe fact that almost oneinfourBritonsagedsixteento sixty-four are nowclassed as "inactive" in the labor market.
Most businesses haven't spruced up billing and accounting to keep pace with the complex services, creating a system riddled with waste--paying bills for inactive lines, ignoring discounts and failing to spot employee fraud and curb excessive dial-up time from workers' homes.