Theymaybring greaterscopeandscale to organizations as well, strengthening bondswithcustomers and improvingcommunications with suppliersandoutsidepartners.
The twelve recommendations made include improvingcommunications between doctors and hospitals dealing with any further outbreak - and also the flow of information to users.
Livingston said BT was meeting some of the infrastructure costs required for the new communications environment by focusing on improving its customer service.