Over the past few years, Ryan has implemented an improved methodology for product delivery at Sprint which has reduced product cycle times and saved the company millions of dollars annually in rework and development costs.
Powerful 4G smartphones like Samsung Epic 4G is one of many reasons Sprint is the most improved company in customer satisfaction, across all industries, over the last two years, according to results from the 2010 American Customer Satisfaction Index.
While Sprint has benefited from improved smartphone selection, the company is now emphasizing the release of 4G compatible devices and placing its bet that 4G WiMax will not only drive better data usage growth, but also spark a turnaround in subscriber losses.