Appreciate the relationship between improved customer service and an organisation's competitive advantage.

认识到改进客户服务和组织竞争优势之间的联系的重要性。

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The extension of business processes beyond the enterprise and their optimization for efficiency and improved customer service are common business goals.

将业务流程扩展到企业范围外、实现效率最优化和改进客户服务是共同的商业目标。

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One example starting scenario is to use Web 2.0 to build a community for your business or products, and drive value, such as improved customer service and brand loyalty.

一个示例启动场景是，使用Web 2.0为业务或产品构建一个社区，并以此驱动价值，如提高客户服务和品牌忠诚度。

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Employee morale can also be viewed through the prism of improved customer service.

FORBES: Enterprise Social Media: It's All About The Customer

Scottish Water has significantly improved the level of customer service it provides and has cut its leakage by more than a third.

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It could be improved quality to reduce their defects in manufacturing, it could be improved levels of service to reduce delays, and it could include increasing customer service to get a better outcome.

FORBES: How To Raise Prices: Part 2