Hospital business process optimization and reengineering is an effective method to promote hospital medical care and management quality, improve patient s satisfaction, realize that the resource cost minimizes and improve the operation efficiency.This text explain the theory, method, step, relevant technology and tool of hospital business process optimization and reengineering, discuss the system structure, the key successful factor and obstacle of hospital business process improvement and reengineering, an...
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Objective To practice humanistic nursing care in gynecology tumor ward and improve patients satisfaction with nursing care.
目的妇科肿瘤病区实施人性化护理，提高病人满意度。
Practice implies that applying marketing to nursing service management would improve patients satisfaction effectively as well as the core competitiveness of the hospital.
实践证明，将市场营销理念运用于护理服务管理，不仅可以有效地提高患者的满意度，同时也提高了医院的核心竞争力。
Results the satisfaction of patients, improve the quality and efficiency of care were improved. and the complications were reduced.
结果：提高手术患者的满意度，护理质量和效率，降低手术并发症。
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