The appointment of an Anti Human Trafficking Coordinator, who will coordinate the best possible support for victims and make Wales a hostile place for human trafficking to exist, is also a UK-wide first.
You know you have built an excellent digital nervous system when information flows through your organization as quickly and naturally as thought in a human being and when you can use technology to marshal and coordinate teams of people as quickly as you can focus an individual on an issue.
Since then, the ability of human beings on different continents and with vastly different skills and interests to work together and coordinate complex tasks has taken quantum leaps.