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Older people are also highly capable when it comes to the "define" aspect of human-centered design -- that is, the unpacking and synthesizing of empathy findings into compelling needs and insights.
CNN: The aging brain: Why getting older just might be awesome
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This is particularly true for the human-centered design process -- empathize, define, ideate, prototype, test -- as outlined by the Institute of Design at Stanford, also known as "the d.school" where, in the interest of full disclosure, I have coached a design course called Sustainable Abundance.
CNN: The aging brain: Why getting older just might be awesome
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Rather that assuming management, and possibly the Board of Directors, is self-centered and human, they accorded them the highest form of deference.
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