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In Singapore, we sought employees who could demonstrate "aggressive hospitality" toward guests, rather than "speak when spoken to" behavior, to create a competitive edge within a society that is not traditionally service-based.
CNN: Paths to Top Service
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By the time Ian Humphreys replied in kind for Ulster, even the guests in the new hospitality boxes had deserted their indoor video screens and taken seats in the open air, reluctant to miss any of the action and sensing that something special was about to unfold.
BBC: Ulster restore pride in white jersey
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One caveat for all these kinds of guests: we should clearly take hospitality and friendship into consideration, and your personal tastes may stray from the consensus view.
FORBES: Your Roommate's Guest: A Three-Part Series