The demand of higher service level is driven by diversified demands from customers, extensive application of information technology, and gradual maturity of logistics industry in operation.

客户多样化的需求以及信息技术的广泛应用，物流运营水平的逐步成熟，对物流企业的服务水平也提出了更高的要求。

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Clients often equate a higher level of service with a higher account minimum, people in the industry say.

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About five years ago, Rackspace introduced a higher level of service, Intensive Proactive Managed Support, with more outsourced IT functionality an alternative to its basic Managed Online Demand hosting service.

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But when they set out to improve their customer satisfaction and customer loyalty scores, they started in-house: by empowering employees to engage more fully with customers and deliver a higher level of service than they could previously.

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