Among the support services covered are help desk, software applications and development, and IT project management.

其中支持服务涵盖了帮助台、软件应用开发和IT项目管理。

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It also covers integration and test and evaluation, help desk support, systems engineering technical reviews and acquisition document development, and software development engineering.

合同还包括集成、测试、评估、帮助台支持、系统工程技术评审、征集文件开发和软件工程。

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Yet for many IT teams, potential innovators are restricted by their day-to-day role of providing help desk support, updating software, fixing technical issues and monitoring acceptable use policies.

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After just six months, it is already proving to be less expensive to support, with fewer calls per user to the help desk, said Cook.

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