Hospitals need to improve the patient experience during pregnancy and childbirth especially, as improving patient satisfaction and HCAHPS scores play a greater role in hospital reimbursements.

医院在患者妊娠和分娩过程中尤其需要改善患者体验，因为改善患者满意度和医疗机构消费者评价(HCAHPS)分数对于医院领到补偿起到比较大的作用。

youdao

And since HCAHPS success has become a business driver for hospitals, these results are especially good news.

FORBES: Smart Design: America's Most Beautiful Hospital Is More Than a Pretty Face (and Has the Results to Prove It)