The three-party alliance made unprecedented inroads in the 2008 general elections but those gains were also attributed to widespread anger over the government's handling of problems such as graft and racial inequality.
VOA: standard.2009.12.21
Customers applaud good recovery from problems, but punish airlines in surveys for a lack of information or inept handlingofproblems.
There has been five major investigations into what went wrong, including the public inquiry published earlier this month which criticised the whole NHS for the handlingof the problems.
"The hope is there is some solution so we won't have to go through this all summer, " said Mr. Isom, adding that the FAA's handlingof the problems has left airlines puzzled because seemingly small issues are causing delays.