Some upscale apartment rental services happily provide their guests with concierge services on demand (and often at an additional cost, but not always).
Mills makes what she calls "a conscious and constant effort" to educate prospective guests of the services her concierge team can provide in hopes of making their stay more fulfilling.
Although situated on a different floor from the hotel's short-term guests, Patel still has access to all the amenities and services provided to the regular guests.