Satisfaction degree of demands can be weighed by gross and structure of demands.

需求的满足程度可以通过需求总量和需求结构的满足来衡量。

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The regional offices had a direct correlation with the highest customer satisfaction scores also having the highest gross profit!

FORBES: Do You Know Whether Your Customers Are Satisfied?

As a matter of fact, with 20 very similar regional offices (same customers, same union agreement, same costs, etc.) the highest performers in customer satisfaction scores also had the highest gross profit margins.

FORBES: Leverage Your Workforce - Improve Profits