People use a metal call box with a push-to-talk button to connect to a live operator, as Rose Shuman explains: "You just push a button, a big green button, and that will connect you directly to our operators who are sitting in front of computers, and speak your language.

VOA: special.2009.10.12

The operator wants to run mainline services to Dartford and Dunton Green, near Sevenoaks, and said commuters would be able to use Oyster cards.

BBC: TfL's takeover proposal for Kent trains 'unacceptable'