He dyed his beard from grayishwhite to black, leading analysts to believe that he has switched to sending only audio messages because he is altering his looks and doesn't want people to know what he looks like.
He's involved in every aspect of the business from discovering a new supplier of biodynamic Brazilian beans on a trip last fall to Espiritu Santo to the roasting to the choice of paint colors for the company's newest cafe (his current favorite is a grayishwhite called Benjamin Moore Dove Wing 960).