"Our target audience originally was high school students, but I think it's also the general public, people who are interested in science in general, and we certainly have had tremendous feedback from both groups.
VOA: standard.2010.03.05
"At every step of the way, the company carefully considered the data on ASR and actively engaged with surgeons about their generalfeedback on the ASR system, " he told BBC News.
"As is standard with the release of a new product, we will be releasing early builds of Windows 7 prior to its general availability as a means to gain tester feedback, " a spokesman for Microsoft said, downplaying Gates' statement.
Fans can now directly message customer service instead of posting a general message on the wall, and nearly all tools are designed to encourage feedback from fans in one way or another.