Frontline managers play an important role in developing and influencing the customer service processes to ensure the organisation's objectives are met.

为确保组织目标实现，一线管理者在建立和影响客户服务流程上发挥着重要作用。

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Frontline turnover is one of the biggest headaches for call center managers.

对治理者来说，一线坐席辞职是最为头痛的标题。

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Frontline turnover is one of the biggest headaches for call center managers. There are many reasons why agents quit.

对治理者来说，一线坐席辞职是最为头痛的标题。

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If your Net Promoter system is working well, frontline employees and business unit managers should be reacting immediately to declines in bottom-up Net Promoter scores.

FORBES: The Ultimate Question 2.0

Mr Harvey, and fellow Essex paramedic David Taylor, claimed there was "widespread bullying of workers" and that managers "don't care about frontline staff".

BBC: Paramedics criticise East of England Ambulance Service