"' Give them the Pickle 'explores the four components of good customer service and can be incorporated in our Certificate iv Frontline management course," says Striplin.

“点滴滋养”开发了优质顾客服务的四部分，可以编入我们的四级证书管理课程的前沿课程。“斯卓普林说。”

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Frontline officers remain vigilant. Adopting a risk management approach, inspections of suspected cargoes and passengers baggage have been intensified at all the border control points.

前线海关人员亦已提高警觉，采用风险管理，在所有边境管制站增加查验可疑的入口货物和旅客行李。

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The council said it had prioritised savings by reducing running costs in order to protect frontline services as far as possible, with 82% of the savings being made cutting management and overhead costs.

BBC: Suffolk County Council backs ?42.5m cuts plan

As the leadership attempted to implement this change they realized that, in order to develop a workforce that could listen and interface more effectively with customers, their management team needed to listen and interface more effectively with the workers on the frontline.

FORBES: Compassion: The Bedrock Of Our Capacity To Serve