In a world where every free moment is spent refreshing email or responding to text messages, there are fewer opportunities for long-term memories to form.
Additionally, free users have different requirements than paying customers and responding to these needs takes the product development focus off the paying customers.
Silber of BMO Capital Markets says that for-profit schools have been responding to the scrutiny with some changes, like the free three-week orientation University of Phoenix started offering this year, to applicants who have fewer than 24 college credits.