New York Times restaurant critic Frank Bruni characterizes the new restaurant demeanor as "extreme solicitousness tinged with outright desperation." "You need to hug the customer," one owner told him.

《纽约时报》的餐厅评论家弗兰克·布鲁尼将这家新餐厅的风格描述为“极度关怀中夹杂着彻底的绝望”。一位店主对他说：“你应该拥抱一下顾客。”

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The columnist and former food critic Frank Bruni remembers going out to dinner with her after the accident, with Bill Keller and his wife, Emma.

NEWYORKER: Changing Times

Frank Bruni wrote a great Op-Ed in the New York Times today that talks on a personal level about the same kind of convoluted landscape that content providers face in trying to get their messages out.

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