For the first complaint, I also have one suggestion for the Department.
就第一项投诉,我对你们部门还有一个建议。
The first time I heard the complaint I pushed back, “I’ve known you for years, you’ve been here thousands of times, just give me a minute and I’ll give you all my attention.”
第一次听他们抱怨时,我还狡辩“咱们什么关系啊,你来我这儿都七百八十遍了,你就稍等一会儿,我完事马上就过来。”
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