In his book The Art of Leading: 3 Principles forPredictablePerformance Improvement, he boils the solution down to three essential steps every leader can use.
Continue to develop appropriate targets and clearly predictable incentives for Railtrack to improve its performance on punctuality, cancellations and track condition.
"For whatever reason, there's a predictable pattern where September has bad performance, " says Steven DeSanctis a strategist with Bank of America Merrill Lynch's equity research team.