Afterlosingtheir mojo, formerly high-flying techfirmsrarely recover it-with a few notable exceptions, such asAppleafter Steve Jobs'ssecond coming as boss in 1997.
In an era when high-flying tech companies outdo each other with worker perks, no-frills Bezos is proving the potency of another model: coddling his 164 million customers, not his 56, 000 employees.