Anyone who has tugged heavy hand baggage down endless airport corridors, or waited for a deluged flight in a sterile lounge will bow how user unfriendly many airports are in design terms.

任何人只要他曾拖着沉重随身行李，走过无止境机场走廊，或者曾在枯燥乏味休息室里等候延误班机，都会体会到许多机场在设计上对旅客多么不方便。

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Mr. Gerhardt, who checked the condition of the cello upon arriving at Dulles from Germany, believes a TSA agent at Dulles removed the cello and bow, rechecked for the flight to Chicago, and didn't properly seat them in the case.

WSJ: Frequent-Flier Miles for Cellos, Other Large Musical Instruments Foment Debate--Middle Seat