Virgin Atlantic Airways' Upper Class now offers complimentary ground transportation to and from airports in 26 international cities, in-flight manicures and access to airport "clubhouses" where travelers can work, dine or get a haircut.

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Mr. Tikvesa, who is 6-feet, 5-inches tall and calls strangers "boss, " gets printouts of top-tier customers with tight connections and has access to flight updates and gate information on his smartphone.

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Brank thinks that no matter how much is done to remove barriers and open access, capital flight continues to be a problem.

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