Enterprise Vision: Since user needs, and finally customer satisfaction.
企业遵旨：始于用户需求，终于用户满意。
Finally, using the case analysis, it illustrates the construction of the customer satisfaction assessing models and the applicability of the assessing method under the uncertainty cases.
最后，通过实证分析说明顾客满意度测评模型构建方法以及验证不确定性情况下的测评方法实际应用的适用性。
Finally, the paper conducts empirical researches with Jing-jin Passenger Dedicated Line to test model of passenger satisfaction management based on customer value.
最后，结合京津客运专线开展实证研究验证基于顾客价值的旅客满意管理模型；
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