Enterprise Vision: Since user needs, and finally customer satisfaction.

企业遵旨：始于用户需求，终于用户满意。

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Finally, using the case analysis, it illustrates the construction of the customer satisfaction assessing models and the applicability of the assessing method under the uncertainty cases.

最后，通过实证分析说明顾客满意度测评模型构建方法以及验证不确定性情况下的测评方法实际应用的适用性。

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Finally, proposed the strategy of improving key factors customer satisfaction.

最后，提出了提高关键因素顾客满意度的策略。

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