Train and motivate staff to have our guests supply an email address at registration thereby allowing us to communicate with then to receive their feedback via media.

培训和激励员工主动让我们的客人在前台登记表上留下他们的邮箱地址，以便于我们可以与他们沟通并得到他们的反馈。

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While everyone was adapting to the handheld devices, we stayed tuned to feedback from our staff.

FORBES