• 因素 - 引用次数：9

  2. The consumers of various demography, including sex, age, marriage, education and consume level, evaluate these factors differently. 3. To the consumers, the reliability fator is the most important, and the empthy factor is the least important.

  3．对消费者而言，可靠因素是最重要的，移情因素最不重要。

  参考来源 - 超级市场服务质量初探

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