It's best to start with external metrics, such as "reduce support calls by 20%" or "halve the percentage of defects injected by development."
最好从外部性的制度开始，例如“将支持访问降低 20%”或者“使开发引入的缺陷百分比减半”。
During the early stages of adopting application quality metrics, it may prove more effective to have external support for conducting the measurement and feedback activities.
在使用软件质量量度的早期阶段，如果能得到评估及回馈行为的外部支持，则会更加有效。
One thing you may notice when you're digging into external search reports is that many Keyword metrics will show mostly new visits.
有一件事情你可能已经注意到了，当你研究外部检索报告的时候，很多关键词都显示的是新访问者。
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